I was driving down the road on my way to drop off a donation to our local domestic violence shelter when I passed a sign on a medical clinic. The sign in very bold letters stated walkins welcome for express psychiatric care. As i continued on my way I began to think about what that kind of message would send to our human capital assets. We continually hear references to the fact that in order to achieve anything we need to avoid HR. This is true of recruiters as well as hiring managers.
So lets consider this in more detail. Is HR an asset to the organization, or are we providing the employee base with express HR care? Is the name of the game to see how fast we can solve an employee's issues and move on to the next one? Or is our goal to learn what the employee really wants and if so do we take the time to obtain the whole story?
HR professionals contunually lament that they are not part of the decision process, but when we consider our function as a silo within the organization and forget that we play a critical role in the success of the efforts of our business, we act like the express psychiatric care.
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