Once gain one of our local churches provided the basis for this blog
post. Driving past it the other day their electronic billboard
admonished drivers to “Do what you can today; you might not be here
tomorrow.” When I stopped and gave it some consideration it reminded me
of some business organizations out there.
Consider first your own
personal situations. I am almost certain that each and every one of you
has a “honey-do list.” It contains all those projects that you plan to
get to eventually. What is your typical response to the items on the
list? Most likely you find someway to postpone getting these projects
completed. I get it, procrastination is only human. With summer just
beginning you probably say it is too nice to not be at the beach, or it
is too hot to be working out in the yard today. The run comes when the
hone-do list is from work and not at home. Procrastination in the
business world can mean the death of the organization.
You know
you have issues within the organization. Management tells you sales are
down. Customers are threatening to move their business to that other
organization down the street or across the globe. We come up with ideas
on how to resolve issues confronting the organization to resolve these
critical problems. So what is our immediate response? We assign it to a
study group to investigate it. We get a management team to completely
analyze the idea. We send the concept to finance to do a total financial
analysis of the details as compared to the organizational bottom line.
Then we send to another committee for review. We rapidly reach a point
of decision paralysis. Decision paralysis leads to decision death of the
organization. When we keep putting off decisions we have a direct
effect on the future of the organization.
General Electric
understood this when they introduced both the GE Workout Process and the
Change Acceleration Process. In either case the impetus was to design a
process whereby decisions were made correctly and quickly. The design
of the two processes was to have a team to identify a problem and its
proposed solutions and have management immediately provide a thumbs up
or thumbs down on the project. If the decision was thumbs down, the
management team member had to explain why. No passing it in for further
study. No passing it on for a committee to make a delayed decision.The
decision was in the present future.
As a viable business
organization you have as an ultimate mission to locate, sign on and
retain customers(internal and external). We do this by delivering our
products or services cheaper, better and faster than the competition. We
do this by being first in the market with new innovations. In order to
reach that goal we need to be assertive in resolving service issues.
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