My “daughter” likes to preface her
more profound statements with the saying “ I am just sayin…” and it seemed
appropriate for this post to begin with her saying. Over the past year there
has been much discussion in the social media realm about the future of HR.
Recently I have read and heard an
ongoing discussion about the future of the human resource profession. On one
side is the school of thought that says we need to go back to the days when we
were called Personnel. Back to the day when we were primarily an administrative
function. Back to the day when the only
concern was completing the requisite form correctly. The other side of the coin
says if we expect to have a seat at the “partner table” we need to learn the
business. If the LinkedIn discussion regarding whether HR needs to have
business acumen is any indication, then the views are well dispersed on both
sides of the question.
Any of those you have seen me
present live, know that a theme that runs through these programs is that HR is
at a crossroads regarding their future in the workplace. This crossroads is
determined by how you function in your organizations. Picture, if you will, a
mountain road with a fork in the road. If we take the left hand fork, you as a
HR professional are complacent with being a commodity. You are content with
being considered a mediocre part of the organization. This is fine if this is
the way you view your career. However, I would also suggest you are counting
the days until you do not have a job anymore. Rough talk? I think not.
The right fork is fraught with
risk. It requires a brand new way of thinking about what our purpose is in the
organization. It requires you to be attuned to the strategies, the initiatives
and the needs of the total organization, not just the HR silo.
If you question my view, consider
the mess that is going on between SHRM and HRCI at the moment. Recently I
attended the monthly meeting of my local SHRM chapter and they provided us with
a copy of the SHRM Competency Model and the skills they were implementing. As I looked through the 39-page document at
the behaviors that are expected to meet the new competencies, a very clear
picture comes to the surface.
The new SHRM certification is
built on three levels – Early level, Mid Level, senior level and Executive
level. As you read through the document at each level you see references to
such things as organizational effectiveness; risk management, strategy; change
management; project management; problem solving and analytic reasoning. Each of these requires a more in-depth
knowledge of the business then is true for most HR professionals.
Bersin and Associates in their
white paper on high impact HR firms stated that among the things keeping HR
officers awake at night were the lack of knowledge of how to measure HR in
financial terms and the proper use of metrics and analytics. These too are signs
of business acumen. These too are signs of being able to speak the language of
business. We truly believe that the understanding of the six sigma/TLS
continuum methodologies is that language. We believe the six sigma problem
solving method is the path to responding to the concerns of the CHRO’s of our
world.
Stay tuned. In coming blog posts
we will take each of the SHRM competencies and breakdown them to show you how
the language of business plays in to their implementation.
So, I am just sayin… as my daughter
would say, if you want a future in this profession then you truly need to start
now to understand and learn how to speak the language of business. Go out and
see and learn what others are doing. Go out and see how this new normal affects
your job and more important ho it affects your organization.
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